Word: toed
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Dates: during 1980-1989
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Substitute Social Security checks and Christmas cards for fudge caramels, imagine 150,000 annual grievance proceedings and 69,000 disciplinary actions instead of firing, and a picture of the modernized Postal Service emerges. Officials downplay the problems but admit that the new pace is hard on older clerks accustomed to...
Whether or not man and machine adapt, the public should be ready to blow a farewell kiss to the 25 cents stamp. Costs are rising 112 times as fast as inflation, and the Postal Service is expected to lose $1.6 billion this fiscal year. The 30 cents stamp may be...
While postal officials are not likely to show up on The Oprah Winfrey Show anytime soon as examples of modern touchy-feely management, they are experimenting with new programs, including "Employee Involvement" and "Quality of Worklife Processes," to give workers more autonomy on the shop floor. In San Diego about...
Until Dale Carnegie takes hold as the new model for postal supervisors, one postmaster has a low-tech idea for improving service in Worthington, Ohio. For every letter misdelivered, the postman refunds the cost of the stamp to the customer out of his own pocket. Since September, 44 quarters have...
Readers not familiar with Sinyavsky's style or the content of his life may have difficulty with the half-submerged facts. He was born into an affluent family in 1925. His father, who appears in the book as a brilliant though ineffectual figure out of a Chekhov play, was a...