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...tech-obsessed 1990s, plenty of other banks tried to woo customers to the Web, but ING Direct stood out with its cheeky and pervasive marketing ("Money doesn't grow on fees," says one orange-colored ad) and commitment to customer service. When customers call the toll-free number, a person--an actual person in Los Angeles, Minnesota or Delaware, not an automated menu, not an operator halfway around the world--picks up the phone...

Author: /time Magazine | Title: ING Direct's Man on a Mission | 6/14/2007 | See Source »

...increasingly sophisticated and tenacious enemy - and may even put Americans at greater risk. A TIME investigation reveals that militant groups have responded to the U.S. surge with a big push of their own, unleashing a flurry of new or rarely used tactics and innovations designed to maximize the death toll. Their most potent weapons are the roadside bombs being fashioned by men like Abdallah, which now account for roughly 80% of U.S. deaths, up from 50% at the start of the year. "People are calling me all the time, asking for new ways to ..." Abdallah says, pressing down his right...

Author: /time Magazine | Title: The Enemy's New Tools in Iraq | 6/14/2007 | See Source »

While widespread doubts in the Pentagon remain that the U.S. troop surge is going to work, one thing is clear: It is becoming increasingly costly in terms of American blood. As May comes to a close, the death toll for U.S. troops in Iraq measured over a two-month period has reached an all-time high. Military officials had predicted such a spike as General David Petraeus began to flow close to 30,000 more U.S. troops into greater Baghdad, stationing many in small outposts dotted across the region. Unfortunately, it's one prediction that the brass got right...

Author: /time Magazine | Title: A Grim Milestone in Iraq | 5/30/2007 | See Source »

...candidate like Senator Barack H. Obama appears in the national spotlight. His promise to create a new kind of politics seems unsubstantiated and unrealistic. It is easy to assume that he is just a pretty face, one that will fade away as the long campaign season takes its toll...

Author: By Robert G. King, Eva Z. Lam, and Nathaniel J. Lubin | Title: A New Type of Leadership | 5/25/2007 | See Source »

...practice continued after Saddam's fall. Many of Baghdad's major intersections became festooned with black banners. The mounting death toll from suicide bombings and roadside explosions led to a boom in the funerary industry - coffin makers, grave diggers, caterers. Wakes were often held in mosques, and before sectarian hatreds flared up it was not uncommon for Sunnis to use Shi'ite mosques, or the other way around...

Author: /time Magazine | Title: In Iraq, Every Day Is Memorial Day | 5/24/2007 | See Source »

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