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...back over any remaining political goodwill it had when it voluntarily recalled more than 400,000 Prius and other hybrid cars - this time, to update software in the antilock brake system that could cause a glitch if the car traveled over a bumpy surface. The Lexus is Toyota's top-selling luxury model - bad enough - but the Prius is its darling, a car that demonstrated the company's ability to solve technical issues that kept other automakers from fielding gas-electric hybrids, at the same time clinching Toyota's green cred. Only last month at the Detroit Auto Show, executives...

Author: /time Magazine | Title: Behind the Troubles at Toyota | 2/11/2010 | See Source »

...When weak signals started coming out in 2002, Toyota's top management wasn't listening. By then, the heroic stage of Japan Inc. was over; parts of its business culture had become sclerotic. Compared with the nimbleness seen in Silicon Valley, Japan's manufacturers and their systems began to be seen as inflexible, too removed from a changing global economy to adapt. Analysts describe a Toyota management team that had fallen in love with itself and become too insular to properly handle something like the current crisis. "The reaction to [the situation] is a very Japanese thing," says Kenneth Grossberg...

Author: /time Magazine | Title: Behind the Troubles at Toyota | 2/11/2010 | See Source »

...top of criticism that it has been slow to fix its vehicles, Toyota has wrecked its political cover. Although the company had artfully balanced both U.S. political parties by designing green cars and building them in red states, its goodwill was strained in recent weeks by the decision to close its manufacturing plant in Fremont, just across the bay from Democratic House Speaker Nancy Pelosi's home base in San Francisco. The shutdown of the plant in March will wipe out 5,400 jobs and hit hard the more than 1,000 suppliers that work with the factory. "I think...

Author: /time Magazine | Title: Behind the Troubles at Toyota | 2/11/2010 | See Source »

...NHTSA, part of the U.S. Department of Transportation (DOT), did Toyota no favors either. Although there have been some rumblings that the DOT was coming down too hard on the top competitor of the federally controlled General Motors - a.k.a. Government Motors - the agency actually fumbled no fewer than six separate inquiries into possible safety problems with Toyotas since 2003. In each case, the DOT ended the probes with little or no further action. That changed as the tragic evidence mounted. And when Transportation Secretary Ray LaHood blurted out advice to Toyota owners to avoid driving their cars - advice he hastily...

Author: /time Magazine | Title: Behind the Troubles at Toyota | 2/11/2010 | See Source »

...hoping the worst is behind it. The company has resumed production at five factories in North America after shutting down sales of eight key models to repair the sticky accelerator pedals. Dealers will be able to sell existing inventory once the pedals are repaired, says Jim Lentz, Toyota's top U.S. sales executive. The faulty pedal has been redesigned, and new models coming off the assembly lines are getting new pedal assemblies...

Author: /time Magazine | Title: Behind the Troubles at Toyota | 2/11/2010 | See Source »

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