Word: touche
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Dates: during 1980-1989
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...potential of service businesses losing touch is chilling because it was the U.S. that practically invented the concept of good service on a mass- market scale. The country's huge appetite for reliable service gave rise to such pioneers as AT&T, IBM, American Express, McDonald's and Federal Express. But many U.S. companies today are failing to achieve the right balance of high-tech expedience vs. personal attention. "The state of service is pretty bad," admits Kenneth Hamlet, president of the Holiday Inn Hotel Group...
Consumers miss the personal touch in health care especially. Technology has brought great improvements in curative powers, but patients wish they could get more attention from their doctors rather than being seen mostly by nurses and technicians. Says Victoria Leonard, executive director of the National Women's Health Network: "We see doctors not answering questions, giving curt answers, not spending enough time with patients. Years ago a doctor was more of a family adviser. Now medicine tends to attract the person who enjoys the high-tech procedures. Almost by definition, that's not a people person...
Ghorbanifar's value went far beyond negotiating a hostage swap. So say several CIA sources and, not surprisingly, Ghorbanifar as well. Insists one operative: "For years we had tried to recruit, to no avail, a simple Islamic revolutionary guard. Nobody in Iran wanted to touch the U.S., especially the CIA. Then this guy ((Ghorbanifar)) comes in and delivers for discussions practically anyone...
...concern once more and a point of attack for critics who no longer consider Reagan unassailable. As he approaches his 76th birthday on Feb. 6, while recuperating from prostate surgery, an old question is once again being raised in Washington: Has the President wandered so far out of touch that he is losing his ability to govern the country...
...decision that could have enormous impact, the Supreme Court upholds a California law allowing new mothers to take time from their jobs. -- As Iranscam continues to unfold, Washington wonders if the President is more out of touch than ever. -- To remain the Republican front runner for 1988, George Bush must finally step out from Reagan' s shadow...