Word: tough
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Dates: during 1980-1989
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Harvard rallies back to close within a touchdown, 28-21. But the Engineers are too tough and capture a 50-28 victory. Lehigh finishes the day with 671 yards of total offense. It marks the first time the Crimson has given up 40-plus points in consecutive games...
Hall bridles at the criticisms his show has received. "One critic accused me of fawning over second-rate talent. How dare he! In the ghetto the game is respect. If I book you, I'm committed to you. I'm an entertainer, not a tough interviewer. My philosophy is to leave my ego at the door and get the best out of my guests." Yet Hall concedes that his interviewing skills need work. He is currently being coached by New York City-based media consultant Virginia Sherwood. Among her tips: ask more follow-up questions and avoid overusing words like...
Reporters at the Herald Examiner, Los Angeles' No. 2 daily, are used to having doors shut in their faces. After the editors announced earlier this year that they would publish a series of tough articles on the city's problems during Mayor Tom Bradley's campaign for a fifth term, the paper's reporters were barred from the mayor's office. But that did not stop them from scooping their powerful rival, the Los Angeles Times, by printing damaging reports about Bradley's finances just three weeks before the election. Last week, however, Herald Examiner staffers faced a far more...
Xerox Chairman David Kearns took a lesson from his adversaries and in 1983 launched an all-out campaign for quality. Appealing to the firm's 100,000 workers, the company formed employee teams to encourage shop-floor innovation and cooperative problem solving. Xerox set tough new standards for every phase of its operations, from design and production to inventory management and sales. The results: manufacturing costs and product defects were cut in half, customer satisfaction increased 38%, and Xerox recaptured the lead in moderately priced copiers. Says Kearns: "At Xerox we define quality as meeting customer requirements...
Kathy and Jeff Hewson of Ocean Township, N.J., faced a tough decision. Their son Christopher had turned five and was eligible to enter kindergarten. Christopher had already spent two years at nursery school, but its director felt he was "developmentally young." She recommended that kindergarten be delayed; the Hewsons agreed; and a year later they could not be happier with their choice. Christopher, who started kindergarten in September, is now a secure, energetic little boy who plays easily with his peers. "By keeping our son back last year, we gave him a gift," says Kathy. "We allowed...