Word: toyotas
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...Toyota Tangled" [Feb. 22]: In the late 1950s I traveled frequently to Japan on business. I've never forgotten the morning when I had a meal at my hotel with two executives from General Motors who were in Japan to teach automakers how to build strong engine blocks. The men spoke derisively and arrogantly about Japanese auto quality. I remembered those comments later as Toyota was hailed as great and GM denounced as mediocre. The lesson I learned: Do not ever be satisfied with the status quo. It takes constant effort to maintain quality and reputation. Marvin Rubin, ALBUQUERQUE...
None of that was any comfort to Rhonda Smith, a retired social worker from Tennessee who, during tearful testimony, recounted a 2006 incident in which her Lexus ES350 accelerated uncontrollably. "Shame on you, Toyota, for being so greedy, and shame on you, NHTSA, for not doing your job," said Smith, referring to the National Highway Traffic Safety Administration, whose apparently lax oversight has made it a target of the inquiry...
Toyoda's appearance is the culmination of a month of unrelenting bad news for the company. On the eve of the hearings, a damaging July 2009 memo emerged in which Toyota execs boasted of $100 million in savings garnered through a limited 2007 recall. The company also announced that it had been subpoenaed by both the Securities and Exchange Commission and a federal grand jury in New York because of the sudden-acceleration issues. Toyoda vowed to "work vigorously and unceasingly to restore the trust of our customers." But he has a long ride ahead...
...Toyota's Troubles
...Toyota Tangled" [Feb. 22]: In the late 1950s I traveled frequently to Japan on business. I've never forgotten the morning when I had a meal at my hotel with two executives from General Motors who were in Japan to teach automakers how to build strong engine blocks. The men spoke derisively and arrogantly about Japanese auto quality. I remembered those comments later as Toyota was hailed as great and GM denounced as mediocre. The lesson I learned: Do not ever be satisfied with the status quo. It takes constant effort to maintain quality and reputation...