Word: tpc
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...Harvard affiliates, the first place to start is often right around the corner at the Technology Product Center (TPC) (1730 Cambridge St; 495-5450). On one hand, their biggest advantage is simply location: it's very convenient to get to their showroom located near the Sackler Museum...
Harvard's Technology Product Center (TPC) isthe only other University office which has musicfor callers put on hold, Kinchla said...
...TPC operators can choose the songs its callershear by selecting the compact disks it puts on itssystem. Harvard Information, for now at least,will be at the mercy of Muzak...
...machine worked fine, but then I discovered that TPC had not duplicated my original purchase order: they had forgotten to install an ethernet card. It took another week of phone calls to get one. Then, when I went to print, the screen froze up! I popped out the card and everything was OK: so the card had been the culprit all along. It had been wholly unnecessary for TPC to give me a new computer . And my original machine's ' three weeks at Tech Services had been a total waste of time: they completely rebuilt it but never thought...
Over two months ago, I made it abundantly clear to a TPC rep that I wanted either a care with no bad side effects or to exchange the (second) one they gave me for the $80 I paid for it. But they haven't returned my calls or my money. Apparently, TPC's monopoly on computer sales promotes lackadaisical customer service . I have found that , to get any action, I have had to apply constant pressure--a drain of time and energy during my year at Harvard. Steven G. Alter Fellow, Charles Warren Center for Studies in American History