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...apartment blocks and flyovers of the Chilean capital, Monica Eyzaguirre joins the snaking line of people at a bus stop, unfolds her newspaper and prepares for a long, long wait. "I hate Transantiago with every bone in my body," she says of the city's widely despised new transit system, watching a bus heaving with passengers trundle towards her down a congested road. "I used to take one bus to work and now I have to take three. It's made the lives of millions of people more difficult and more miserable...
...Eyzaguirre's complaint is common among Santiago residents these days - ever since the government launched the new transit system in February, commuters have found their daily journeys to work disrupted, their metro trains overcrowded and their roads clogged with traffic...
...merchants that really benefit from this? This tends to capture smaller transactions. It tends to capture places where there are queues--fast-service restaurants, parking lots, transit, buses, subways--where time is really important. So you go back three years ago, you could not pay with a card in McDonald's. The last thing they want to do is add 10 seconds to the time it takes to get you, after you get your food, away from the cash register. We found out, hey, the signature and the PIN--that adds a lot of time. So we said, Fine...
...that kind of fog, small behaviors necessarily loom large. In Australia, the NYPD report noted, before 17 men were arrested with bombmaking materials and maps of government buildings, some had traveled to the outback for a group bonding and hunting adventure. One month before the July 7, 2005, London transit bombings, two of the suicide bombers went white-water rafting together. Given these flickerings of a pattern, the Circuit City tape, which might have been ignored 10 years ago, set off a cascading series of actions. Each step led inexorably to the next, adding up to a multimillion-dollar case...
...lucky riders began receiving text messages or e-mails yesterday alerting them to route delays. “It will definitely be something that will benefit commuters of all ages and levels of work,” said MBTA spokeswoman Lydia M. Rivera, who added that the transit authority has been testing the system among its employees. Rivera said that the users in the initial, limited launch were signed up on a first-come, first-served basis. Similar programs exist in New York City and Washington, D.C. Jose A. Gomez-Ibanez, professor and chairman of the faculty at the Graduate...