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...Internet," he says. "We want to be the people operating it." The new Fung recruit, meanwhile, already shows some attributes needed in the fast-paced global industry. He has a penchant for fast cars (he zips around in one of his two black souped-up BMW M5s) and air travel (he writes a private blog about his plane trips). "It's good to be here," Terence says. A techie who once ran his own online venture, Terence may have just the right experience to help spark a new manufacturing revolution...
VoiceObjects has taken the same concept and made its services available through voice commands over a telephone. At chocolate maker Hershey, for example, employees can input their travel expenses by voice over the telephone. Deutsche Telekom has improved its self-service offerings for telephone customers by enhancing phone-in services with VoiceObjects technology. Postbank, which has some 3 million telephone-banking customers, says improved telephone-based self-service has freed agents to spend more time with customers needing advice on investments. "Our self-service quota has risen 10% since installing VoiceObjects," says Werner Wessinghage, 50, director of Postbank's call...
...Technology-research group Datamonitor says the industries most likely to adopt voice-applications technology are financial services, entertainment, gaming, telecommunications, travel and tourism, utilities and local government services...
...minutes and on the left side of the road you will see the Seoul Museum of Art, tel: (82-2) 2124 8800. It's open until 6 p.m. on weekends and holidays during the winter months and has a wonderful traditional and contemporary art collection. After that, travel a few minutes further down the road to the Chongdong Theater, tel: (82-2) 751 1500, and you can take in a traditional Korean performing art such as pansori, or Korean opera. It's a good idea to call ahead to make a reservation. There are also plenty of inexpensive good restaurants...
...current tussle, which halted train travel throughout France and paralyzed Paris in recent days, stems from government plans to raise the retirement age for public-sector employees such as rail and utility workers. That's something successive governments have attempted repeatedly since the '80s, only to be thwarted by union-led opposition. Sarkozy's determination to storm the one bastion labor has successfully defended from creeping reform reflects his electoral promise to "rupture" with France's musty status quo. By launching that assault just six months into his five-year term, Sarkozy grasps how vital a victory in reforming public...