Word: treates
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...Living Wage Campaign is fighting for a reasonable hourly rate of pay, as defined by the City of Cambridge, but implicit in its message is a call to treat those who cook our meals, clean our floors and wash our dishes with respect. This respect can take many forms and is all too often absent. It's in things as simple as politely greeting the employee who swipes our cards at meals as well as in refraining from adorning the Quincy House elevator with frozen yogurt, as someone felt the need to do last week...
...administrators, starting from the president's office down, should take a lesson from the customer service successes that already exist on campus. Harvard Dining Services, libraries and computer services all draw consistent praise for the way that they treat their customers. Why? Because they solicit and give serious weight to student feedback, while at the same time empowering employees with the authority to make substantial changes...
This is not to say, however, that students have no role in the process. Customers cannot expect to be treated well when they treat employees poorly. This means writing letters praising good service in addition to those that criticize. It means asking more and demanding less...
...administrators, starting from the president's office down, should take a lesson from the customer service successes that already exist on campus. Harvard Dining Services, libraries and computer services all draw consistent praise for the way that they treat their customers. Why? Because they solicit and give serious weight to student feedback, while at the same time empowering employees with the authority to make substantial changes...
This is not to say, however, that students have no role in the process. Customers cannot expect to be treated well when they treat employees poorly. This means writing letters praising good service in addition to those that criticize. It means asking more and demanding less...