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...high to discard because of a couple of nasty complains. The math is compelling: it costs a lot of money to acquire a customer and relatively little to keep them if they get mad - some free minutes or a couple of bucks off the bill will usually do the trick. The companies know that there's a a certain amount of inertia that keeps us from moving, even if the service is lousy. (Think about the last time you switched banks...

Author: /time Magazine | Title: "Can You Hear Me Now, Sprint?" | 7/11/2007 | See Source »

When the idea of a good career fails to provide enough encouragement for students to do well in school, will money do the trick? Assistant Professor of Economics Roland G. Fryer certainly thinks so, and that idea forms the basis for an incentive-based program he will test in New York City public schools in the upcoming school year...

Author: By Nathan C. Strauss, CRIMSON STAFF WRITER | Title: Fryer Hopes to Institute Pay for Performance Plan | 6/29/2007 | See Source »

...form a broader coalition with new allies. If Fujimori can help the PNP win additional seats, the small conservative party would be a likely fit with the LDP. Fujimori has built his political career on the improbable, but going from house arrest to ruling class would be an impressive trick, even by his standards. With reporting by Yuki Oda and Michiko Toyama/Tokyo

Author: /time Magazine | Title: Fujimori's Japan Campaign | 6/28/2007 | See Source »

...only eight college players to make the final roster, Akpan’s road was particularly difficult due to the amount of depth at the forward position. Although he managed to score a hat trick against Haiti during qualifying, his spot on the roster wasn’t a sure thing, as he failed to receive significant starting time for the rest of qualifiers. Subsequent performances in international friendlies—he notched a goal and an assist against Canada—helped boost Akpan’s stock, and consequently, his position on the U-20 team...

Author: By Mauricio A. Cruz, CRIMSON STAFF WRITER | Title: Akpan, U-20 Team Prep for World Cup | 6/22/2007 | See Source »

...best ways to crank through e-mail, sabotage spam, boost productivity and in general be happier. British tech guru Danny O'Brien coined the term at a 2004 technology conference after studying how programmers come up with "hacks," or shortcut solutions for routine but time-consuming problems. The trick, he says, is not to worry about the entire problem but to find a small fix to get through the task at hand. He describes his approach as a sort of "Seven Habits of Super Effective Geeks." The movement has since spread faster than an e-mail virus, inspiring a slew...

Author: /time Magazine | Title: Hacking Toward Happiness | 6/21/2007 | See Source »

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