Word: trusting
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...anxious time when job stability seems a distant memory, Gossip Stoppers is just one of a host of pinpoint-focused consultancies tapping into a pervasive yearning for equilibrium. Is your trust busted? They'll fix it. Too many sourpusses on staff? Likability training will sweeten dispositions. Been putting off hiring a consultant? Good news, procrastination preventers are standing by, if only you would ... well, that's an issue, isn't it? These nicheperts are part of a growing coalition of consultants who, unlike the all-you-can-eat practices, limit their work to bite-size pieces. They range from...
Michelle and Dennis Reina, based in Stowe, Vt., have for years researched and consulted on organizational trust issues, and this year they branded themselves the Reina Trust Building Institute. In a typical six-month stint with a company, they first define types of trust: contractual ("doing what we say"), communication (being open and honest) and competence (trusting one another's skills...
Typically, trust breaks down when change is managed or communicated badly. In one American Express department, for example, reports human resources officer Carol Mimon, a restructuring and leadership change reduced trust and engagement among top talent. Her department worked with the Reinas to rebuild trust and hang on to top people. The Reinas' approach is a seven-step program that starts with acknowledging what has happened, then segues into taking responsibility, spreading forgiveness all around, letting go and moving on. In the current climate of restructuring, Michelle Reina says, "trust is built and broken every day. The changes and downsizing...
...Trust is terrific, but for the Sirota group, enthusiasm is the must-have for success. The Purchase, N.Y., consultancy calls it the foundation of company morale, talent retention, productivity, customer satisfaction and even higher stock prices. The consultants pitch themselves as enthusiasm builders, using methods like creating a "partnership culture" of shared business goals and joint decision making, and job-security policies like making layoffs the last choice, not the first...
...helps clients bring them to the surface and resolve them. A typical case might be a midlevel manager who falls behind because he can't delegate. He makes his boss look bad and frustrates the people under him by micromanaging them. "If you procrastinate," Kassel declares, "people don't trust your leadership...