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...American's future. Once the darling of such premium-paying customers, who liked the airline's service along with being able to rack up frequent-flyer miles on transcontinental flights, American has lost some even to the likes of JetBlue, a low-cost alternative with amenities like seat-back TVs. "The business traveler used to be American's bread and butter, but the butter is a little thinner these days," admits executive vice president Dan Garton. But American's elite clientele will see improvements this summer--a low-carb, high-protein breakfast as well as more power ports--and more...
Luxury tech has traditionally been limited to big-ticket items--there's a small but substantial market for $25,000 TVs, for instance, and true audiophiles can drop more than $100,000 on a speaker setup. With Sony's new Qualia line, that high-end sensibility comes to the usually mass-market world of personal electronics...
...outpeacefulled, the owners of Mandalay Bay hotel in Vegas opened THEhotel, a 1,118-suite facility, in January. It has its very own entrance lobby, an $11 million spa and 725-sq.-ft. suites with 42-in. plasma TVs, starting at $159, about $50 more than beginning rates at the adjacent Mandalay...
...launched in his dorm room at the University of Texas, is today the world's No. 1 computer maker in market share, thanks to a relentless focus on selling direct to the consumer. First came desktops and notebooks, then servers and storage, and now printers and flat-screen TVs. The company racked up $41 billion in sales last year and wants to boost that to $80 billion. "That's only 10% of the $800 billion market, not a lot," Dell says, with a tiny smirk of his own. The confidence comes from the pounding that Dell Inc. has given rivals...
With a top-class product (new airplanes, leather seats and live TVs on board), JetBlue challenged the skeptical perception of new airlines. But Neeleman, 43, also changed the reality. His obsession with employee happiness and customer service (when the blackout in August 2003 shut down most airlines, Neeleman drove out to the tarmac to beg for fuel) has set JetBlue apart from the rest of the industry. His motto: "Bring humanity back to flying." The legacy airlines, which haven't made a dime since 2001, can't beat JetBlue, so they have started their own look-alike versions...