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Ossorio identified himself to Slamon and with little preamble asked whether UCLA was still in accord with Health Net's guidelines. Slamon said yes. Then why, Ossorio asked, was UCLA going to transplant a Health Net subscriber named deMeurers...

Author: /time Magazine | Title: MEDICAL CARE: THE SOUL OF AN HMO | 1/22/1996 | See Source »

...another, he was not Christy's doctor, a fact Ossorio must have known, given that Glaspy sat on Health Net's bone-marrow committee. Slamon said he knew nothing about Christy's case, but he offered to look into it. The following Friday, Slamon told Glaspy he had decided UCLA should pay for the treatment...

Author: /time Magazine | Title: MEDICAL CARE: THE SOUL OF AN HMO | 1/22/1996 | See Source »

Says Ossorio: "My intention was clearly that I wanted UCLA to follow the policy we agreed to. Was that pressure? Yes. To fulfill an obligation we had mutually agreed to." But he adds, "I swear to God, he volunteered...

Author: /time Magazine | Title: MEDICAL CARE: THE SOUL OF AN HMO | 1/22/1996 | See Source »

...second declaration stunned the deMeurerses, who saw it as one more violation of the doctor-patient relationship. "It felt like the same thing we had gone through with Dr. Gupta," Alan says. Suddenly he and his wife believed they had a new worry: Would UCLA really come through on its offer? And would the care be as good as if someone else were paying? "Our first inclination after we heard about Dr. Glaspy was, maybe we ought to go back to Denver," Alan says...

Author: /time Magazine | Title: MEDICAL CARE: THE SOUL OF AN HMO | 1/22/1996 | See Source »

...last minute, UCLA put its promise to pay in writing, thus ending the need for an injunction. On Sept. 23 Christy entered the medical center to begin treatment. Whether the treatment worked or not depends on who is speaking. Health Net officials are quick to point out how soon Christy "expired" after the procedure. Glaspy says the transplant may actually have shortened her life relative to what she might have expected with standard therapy. But Alan deMeurers recalls how the day before she entered UCLA, she could barely carry a sewing box from one room of their home to another...

Author: /time Magazine | Title: MEDICAL CARE: THE SOUL OF AN HMO | 1/22/1996 | See Source »

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