Word: uhse
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Dates: during 1990-1999
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UHS must pay attention to student dissatisfaction
One day after the release of an independent study of University Health Services (UHS) found just 58 percent of students rated their overall care as good or better, health care providers at other schools said they faced similar problems but lacked similar survey data to quantify them.
Harvard is one of the only universities in the country to assess health care quality by surveying a random sample of its undergraduate population--including non-UHS users--through e-mail and mail, according to Rosenthal.
And so, when UHS officials went looking for a similar survey at another university, they couldn't find one.
"We can't find any good benchmarks," said UHS Director David S. Rosenthal '59.