Word: users
(lookup in dictionary)
(lookup stats)
Dates: all
Sort By: most recent first
(reverse)
...problem with HASCS--well, the most urgent problem, anyway--lies not in their network administration but rather in their user support. Though the majority of everyday problems can be resolved by the user support team, this "help desk" needs help--badly...
...class. My network connection was down, so I called the help desk at 5-9000 and listened to a taped announcement of the desk's hours of operation. If I were calling during these house (which I was), the message stated that I should call back later because all "user consultants" were busy...
...thousands of times an hour can be just as stressful. "When you're working eight hours a day at the same task, you're essentially an athlete," says Dr. Emil Pascarelli, director of ambulatory care at St. Luke's/Roosevelt Hospital and co-author of Repetitive Strain Injury: A Computer User's Guide (John Wiley & Sons; $14.95). "Unfortunately, too many people are trying to run the Olympics when they're not in shape...
...Employing students in the undergraduate houses to provide user support to other students in those houses...
...example, all the application software on Harvard's computers will be sorted into two kinds: "supported," for which HASCS user assistants promise to offer assistance, and "other," programs for which no such assistance is guaranteed...