Word: users
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While the net managers should be applauded for their logistical prowess in getting thousands of undergrads online in the space of two weeks, their user support desk deserves to be pelted with virtual tomatoes (or at least staffed with more folks...
After a few days of cavorting online, I encountered an ominous error message suggesting that I call the user support desk at 5-9000. So I did. And immediately after pressing "3 to speak with a user consultant," I was disconnected. So I called back, only to be rebuffed again...
What the computer user sees when he fires up Mosaic is a document that looks something like a magazine page. It has nicely formatted text. It has bulleted lists of places and things. It has icons and images. But it also has, hidden within those words and images, links to other locations on the Internet. Certain words on the page are highlighted in blue. When the user clicks on blue words, the program reaches across the Internet, grabs the next page of information -- wherever it happens to be -- and displays it on the screen. Click on the words "World Wide...
...MacWeb and Spyglass's Enhanced Mosaic, and from a slew of new programs, like Netcom's NetCruiser and James Gleick's Pipeline, that work almost as well as Mosaic but don't require an elaborate Internet connection. If Mosaic has a weakness, it is that most computer users are not prepared to go through the hoops necessary to get it up and running. To address that problem, O'Reilly & Associates, a publisher based in Sebastopol, California, has introduced a product called Internet in a Box that puts everything a user needs to establish a direct Internet connection in one easy...
Indianapolis -- A would-be drug user was nabbed in June after inadvertently dialing a police detective instead of his drug dealer's beeper. The detective played along with the conversation and later busted the caller after posing as his supplier's associate...