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...Actually, airlines break their own policies all the time. Indeed, one of the few redeeming features of dealing with airlines is that, if you're persistent and persuasive enough, you can usually find a representative willing to find you a seat on that sold-out flight, waive a change fee, ease your outrage by upgrading you to first class or give you a free meal voucher. When my flight was canceled, Delta waived the usual $15 fee on checked luggage. It's actually smart business; even small gestures go a long way toward defusing consumer wrath...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...security analyst. "It also shows that there are serious security problems. If this type of attack can take place in the center of Islamabad," he added, then nowhere in Pakistan is safe. Police at the scene of the attack say that the minister had not been accompanied by his usual police escort. The attack took place in a sensitive area of the city, just minutes away from major government buildings, and the Inter-Services Intelligence agency's headquarters. The city's many checkpoints, manned by armed policemen, failed to stop the attackers. (See pictures of Pakistan beneath the surface...

Author: /time Magazine | Title: Pakistani Minister Survives Terrorist Attack | 9/2/2009 | See Source »

...youth unemployment is above 25%, and the number of people who can't keep up with the price of rent and food continues to rise. We're caught in the middle of all that, so we had to find a more efficient way to deal with it than the usual method of marching with sad faces in the rain." (See: "Global Business Tips: France...

Author: /time Magazine | Title: France's New Strike Force | 8/31/2009 | See Source »

...angry, it's little wonder that the new protest movement is growing in popularity. "We had little choice but to step into that void and get something done ourselves, because it was clear we were going to be left to rot as these older forces focused on their usual agendas," Bayou says. While unions are the movement's natural allies, organized labor is not the answer: "Unions represent less than 5% of the workforce, and average member age is over 50. And, unlike us, they tend to be morose, boring, preachy - and usually lose...

Author: /time Magazine | Title: France's New Strike Force | 8/31/2009 | See Source »

...racial angle has also provided good fodder for African-American comics like Kyle Grooms (who does one of the better Obama impressions) and Larry Wilmore, the Daily Show's "senior black correspondent," who also talks about Obama in his stand-up act. Yet Wilmore's jabs are directed, as usual, mostly at the country's reaction to Obama ("that is a very comfortable level of black") rather than the President himself; the worst he can do is lampoon Obama's habit of giving long-winded answers to even simple questions...

Author: /time Magazine | Title: Comedy in the Obama Age: The Joking Gets Hard | 8/31/2009 | See Source »

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