Word: vallier
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...Vallier says he is working on several of these initiatives, including a draft of a new guard manual...
...over the summer, Vallier shuttled guards through special sensitivity sessions and additional training designed to focus the security officers on customer service...
...Vallier has won modest praise from many security guards and police officers. But his close contact with the person who hired him--Vice President and General Counsel Margaret H. Marshall, who oversees the department but is generally distrusted by officers--has caused some to be cautions...
...Vallier also has upset others such as Murphy, who preferred the more laid-back style of former administrator Brian D. Sinclair...
Murphy says he has not been stripped of comp time, but officers say he has privately complained about just such a move. Asked about the Murphy decision, Vallier says personnel matters are confidential. Then he adds...