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...than, say, spending every shift merely whacking four bolts to secure the front seat as each car moves down the line. Continuous improvement constantly squeezes excess labor and material out of the manufacturing process: people and parts meet at the optimal moment. Kaizen is also about spreading what you've learned throughout the system. And then repeating it. It's the reason, for instance, that when Toyota assumed full control of the New United Motor Manufacturing plant in Fremont, Calif., which it had co-owned with GM, it got way more productivity and quality out of it than GM could...
...Lentz, who defended Toyota recently at the Detroit Auto Show, said that while the recall is embarrassing, "it doesn't necessarily mean we've lost our edge on quality." It's way too early, he insists, to tell what kind of impact the multiple recalls will have on Toyota's sales...
...What won't be so simple is restoring the faith and confidence in Toyota, which has allowed what might have been a containable problem to explode into a full-blown crisis by continually being a step behind in the management process. "I've never regarded Toyota as invincible, a company which never makes mistakes," Toyoda said on Tuesday. "However, when we do find something wrong, or when our customers point out problems, we have always made the adjustments to manufacture improved future products. And I'm very confident that we can continue to deliver the way we have...
...potential success. They gather in a lounge called the Living Room, a roomy, restored-wood building with a warm, ski-resort feel. Three figure skaters from Great Britain are playing video games in the corner, and when they're asked about life in the Village, they sparkle like they've just landed a triple lutz. "It's amazing," says David King, a pairs skater. "We have the best view ever. The big bay windows are massive." Jenna McCorkell, another skater, chimes in, "It's strange, coming into the Olympics, you don't know what to expect. The rooms are everything...
...Given all the antics we've seen out of overmarketed athletes in the past, it's only natural to at least wonder if Vonn is overstating her injury to either give herself a built-in excuse for falling short or set up a heroic tale of overcoming injury that American sports fans will devour. Her public personality doesn't suggest she'd ever hatch that kind of plan. And for her part, Vonn laughs off any suggestion that she's playing some kind of game. "Wow, I honestly have never thought of that," she says. "This is no way trying...