Word: verizons
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...Take the Verizon strike, in which management took the risk of a labor walkout and then discovered that in the high-tech, high-growth telecommunications industry, where employees are hard to find, hard to train and harder to keep, the lowly worker has quite a bit of clout. Some of the workers' victories in the deal, reached early Monday, that should effectively end the 15-day strike, according to the Wall Street Journal...
...Continued job security: The Communications Workers of America again secured from Verizon a guarantee of no layoffs for the life of the contract. Verizon, a spiffy new name for the combined Bell Atlantic, NYNEX and GTE, did win the right to move more employees around the company - up to 2.1 percent of workers - than it could before...
...Time-outs for harried reps: Verizon was forced to guarantee "close time," during which service reps may shut off their stations to reduce stress...
...Performance bonuses: Customer service reps can now be offered incentive awards for individual performance. This was actually a victory for Verizon; unions historically hate that sort of member differentiation...
...seniority: Verizon also agreed to use union workers for DSL installation jobs (it had wanted to farm the high-growth area out to non-union labor to avoid strict union work rules) but won the right to choose its teams rather than automatically award the coveted task to the most senior union members...