Word: verizons
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Dates: during 2000-2000
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When I was shopping for a cell phone a few months ago - an activity rife with commitment fears and much based on unscientific polling of friends and colleagues - the Radio Shack salesperson was pushing hard for a company called Verizon...
...Sprint I'd heard of. AT&T. Bell Atlantic, yes. But Verizon...
...Time-outs for harried reps: Verizon was forced to guarantee "close time," during which service reps may shut off their stations to reduce stress...
...Performance bonuses: Customer service reps can now be offered incentive awards for individual performance. This was actually a victory for Verizon; unions historically hate that sort of member differentiation...
...seniority: Verizon also agreed to use union workers for DSL installation jobs (it had wanted to farm the high-growth area out to non-union labor to avoid strict union work rules) but won the right to choose its teams rather than automatically award the coveted task to the most senior union members...