Word: wackers
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During his 12-year tenure, about seven doctors have left UHS because of repeated complaints from patients, Wacker says. "Almost 100 percent" of those cases were strictly attitudinal complaints, he explains. "Most were just not suited here--they couldn't interact with students. Our older patients had had no complaints...
Both staff and outside doctors credit Wacker for improving UHS overall. "There used to be a lot of criticism of UHS" before Wacker arrived, says Edward S. Rendall, director of the health services at MIT. When Wacker took office, for example, contraceptives were still illegal in Massachusetts, and "there really were doctors and nurses you couldn't." Nancy Ryan notes...
...Wacker instituted in position of patient-advocate and started some of the consumer council, she adds...
Since the Joint Committee's April grievance was filed, Wacker says he has arranged with Dr. Kenneth J Ryan, chief of obstetrics and gynecology at BWH, to give women on the UHS plan the option of being treated by a BWH nurse midwife instead of by an obstetrician. The midwife option had been in the works for several years, but the grievance probably spend up implementation, says a UHS consumer council member who requested anonymity...
...addition, Wacker says UHS will begin looking more actively for a full-time female gynecologist to supplement Winig and Federschneider, rather than waiting for one of their jobs to open...