Word: waite
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...dark side of corporate efficiency and cost savings is the consumers' stress, frustration, anger and wasted time spent attempting to resolve a problem. The interminable wait for a phone representative, the incomprehensible English from India or the Philippines and an unsatisfactory conclusion are all beyond endurance. Bernard Sussman, Longboat Key, Florida...
...than Howard," says Howard Behar, who ran Starbucks' international operations throughout the late 1990s and as a board member voted to reinstall Schultz. The stock rallied 8%, and baristas went wild. "Woooohooooo!" read two posts on StarbucksGossip.com "Welcome back, Howie!!! All of Starbucks missed you, and we can't wait to see where you take us," read another. More than a few posts skeptically pointed out that Schultz had never gone far (his office was next to Donald's), but overall the tone was jubilant...
...permafresh, NutraSweet public image she got from Mary Poppins and The Sound of Music. The paparazzi would have already spotted her at 16 snogging a comely Danish acrobat who appeared with her in a stage production of Aladdin, and that would've been that. Instead, we've had to wait for her to tell us about it herself in a frank and fascinating memoir called Home (Hyperion; 339 pages...
...Afghanistan. But by an act of the German Bundestag, those troops are confined to the comparatively peaceful northern part of the country, where they are engaged in reconstruction efforts. From Washington, Gates has urged Berlin to lift the restrictions on German troops, but any such change will have to wait at least until after elections in 2009 - and probably longer. "Only through a great political effort will we be able to convince the German public that we are engaged in Afghanistan in order to protect our security in Germany," says Ruprecht Polenz, Christian Democrat chairman of the Foreign Affairs Committee...
...Affairs in Johannesburg says despite Tuesday's limited action, other events on the continent point to the AU's weakness. "Having stepped in to broker a solution and end the violence in Kenya, will it apply the same standards to monitoring Zimbabwe's elections (on Saturday)? Or will it wait to be embarrassed by election fraud and the resulting violence? In Kenya, the AU's credibility was on the line, and the problem was just manageable enough to raise sufficient will to see it through. [But] the big problems are just too big for the AU's limited capacity...