Word: waitering
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...biggest misconception is that it's not a real job. It's a real job. It's a very hard job. And then people say, Obviously you can't be very bright if you're a waiter. That drives me crazy, because I've seen Ph.D. candidates waiting tables, master's degree candidates waiting tables. There are bad waiters, and there are literally dumb waiters, no question. But they're not good ones. The good ones have to have brains. You have to be able to multitask. You have to have good emotional intelligence. You have to be able...
Sleeping late. And you get a social fix. There's always a new challenge, new people to meet and greet and to deal with. Also the energy. When you're rocking and everything is going well, you are like the waiter Jedi. It's like a comedian doing a great set. You get into that zone. Even though you're hustling and your feet hurt, it's wonderful. It can engage all your senses. You can get literally lost in the job. On other days it can be miserable - hell on earth...
...varies from restaurant to restaurant. For some restaurants, Wednesday night is the dead night. No one likes lunches. Lunches tend to be lower check and higher pressure. And no waiters like to serve brunch. That's the punishment detail. Waiters usually know what the good shifts are and have them staked out. It was so hard to get a Saturday night in my old place. I remember a waiter saying, "How am I ever going to get a Saturday night?" I said, Someone is going to have to die. Eventually, one of the other waiters passed away...
...want to be treated like a regular customer, you have to be a regular customer. If you like a restaurant, cultivate a waiter. Don't use your cell phone when the waiter is talking to you. If you get bad service, you should still leave a tip. It's not only for the waiter. When you stiff the waiter, you also punish people who may have had nothing to do with your having a bad experience. Instead, I would write a letter - a real letter, not an e-mail - to the manager. When they see that, they're going...
...through it. Half the time we're savaging the customers. We're verbally abusing the customers in the back, and then we walk out and plaster a smile on our faces. Two seconds earlier we were describing them in very vulgar terms. I was once called the rudest waiter in the neighborhood...