Word: waits
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Depending on whom you believe, the average American will, over a lifetime, wait in lines for two years (says National Public Radio) or five years (according to customer-loyalty expert Nick Wreden, whose post-office branch you might want to avoid...
Flash Pass teaches children a valuable lesson in real-world economics: that the rich are more important than you, especially when it comes to waiting. An NBA player once said to me, with a bemused chuckle of disbelief, that when playing in Canada--get this--"we have to wait in the same customs line as everybody else...
Almost every line can be breached for a price. In several U.S. cities this summer, early arrivers among the early adopters waiting to buy iPhones offered to sell their spots in the epic lines. On Craigslist, prospective iPhone purchasers offered to pay "waiters" or "placeholders" to wait in line for them outside Apple stores...
Inevitably, some semipopulist politicians have seen the value of sort-of waiting in lines with the hoi polloi. This summer Philadelphia mayor John Street waited outside an AT&T store from 3:30 a.m. to 11:30 a.m. before a stand-in from his office literally stood in for Hizzoner while he conducted official business. And billionaire New York mayor Michael Bloomberg often waits for the subway with his fellow citizens, though he's first driven by motorcade past the stop nearest his house to a station 22 blocks away, where the wait, or at least the ride, is shorter...
Nothing hacks off a national lawmaker more than a person who will not wait in line, unless that line is in front of an elevator at the U.S. Capitol, where Senators and Representatives use private elevators, lest they have to queue with their constituents...