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These are the humble makings of a revolution in progress: Macaroni and cheese. Timex watches. Volunteer work. Insulated underwear. Savings accounts. Roseanne. Domestic beer. Local activism. Sleds. Pajamas. Sentimental movies. Primary colors. Mixed-breed dogs. Bicycles. Cloth diapers. Shopping at Wal- Mart. Small-town ways. Iceberg lettuce. Family reunions. Board games. Hang- it-yourself wallpaper. Push-it-yourself lawn mowers. Silly Putty...
Bentonville could be an option; after all, the wealthiest person in the United States lives there and really does drive an old pick-up truck. And from the size of Fort Wal-Mart, the gargantuan office complex of the nation's largest discount retailer, I would guess that Sam Walton owns more office space in Arkansas than the state does. But chances are that Walton will not talk to tourists. Those who want to see a large office building can go to the Pentagon. It's closer to Harvard, and Colin Powell works there...
Sears executives bristle at comparisons with Wal-Mart. Says a spokesman: "We compete with Wal-Mart on only 30% of the goods we sell." Maybe that's part of the problem. Critics say Sears management has lost touch with its customers and its mission. As a result, several retail expansions during the past few years have failed. Examples...
...contrast to Wal-Mart's high-stepping esprit de corps, a debilitating siege mentality and lackluster follow-through afflict Sears, according to employees and managers. No effort to revitalize Sears' competitiveness, they say, is likely to succeed until management communicates a clear vision for the company. Says a closely informed source who did not wish to be named: "Why are we always ending up with these losing propositions? We arrive at a strategy, but not everyone in the organization adheres to it. They hedge. There's a lack of buy-in, and you never come out with anything coherent...
BUSINESS: Wal-Mart deposes Sears...