Word: washere
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...failure in leadership, not the fault of underlings. The guy who licks the service problem is going to wind up on top in this industry." Yet Sayre has no illusions about the size of the task. When a family friend was recently charged $46.50 just to install a new washer, he angrily advised her not to pay, said he would pay the costs of any lawsuit...
...unnecessarily hard to service. The company found one hand iron that took 40 minutes to take apart. Some modern toasters are riveted clear around, require $2.50 worth of labor before the serviceman can even get to the works, much less repair them. Many so-called "built-in" ranges and washer-dryer combinations are nothing more than standard, movable appliances with the casters removed, made to be serviced from the rear. When built in, they cannot be serviced without tearing them out from the wall. Says Detroit Edison's Service Boss William R. Milby: More companies should "create a design...
...Monday, she meditated, and she had two hampers of dirty clothes to cope with. After her husband left for the 8:34, she put on Music for Washing and Ironing, and the suave purring of the Somerset Strings, boosted real high, drowned out the snarl of the washer. When it was time for a midday snack, she returned to the built-in record cabinet and selected Music for Gracious Living and Music for Expectant Mothers (her second child was on the way). Late in the afternoon it clouded over, and she barely had time to slip on Music...
...holder of the oldest name in automatic washers tossed in the towel last week. Bendix Home Appliances, which brought out the world's first automatic washer in 1937, will be sold, pending approval of final terms, by Avco Manufacturing Corp. to Philco Corp. Avco also said it will close its money-losing Crosley appliance business (refrigerators, ranges, radio-TV), leaving 78 distributors around the nation with nothing to distribute. Chairman Victor Emanuel ticked off a host of reasons for Avco's retreat from appliances: "Increasingly severe competition, large over-capacities, rampant price-cutting, rising costs of labor...
Sins of Bigness. This trend to bigness is criticized by some of the bigwigs. One of the strongest voices is that of Judson Sayre, who as Bendix president in 1941-55, probably did more than any other man to promote the automatic washer; he now heads Borg-Warner's fast-growing North Division (1955 sales: about $129 million, triple the 1953 volume). Says Sayre: "The industry has been committing every sin in the book. Some of the giants have a policy of 'buying off' key markets. They have been moving appliances through big dealers who operate...