Word: waterman
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Dates: during 1980-1989
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...Search of Excellence, Peters and Waterman...
They were too modest. In Search of Excellence: Lessons from America's Best-Run Companies (Harper & Row; 360 pages; $19.95) by Thomas J. Peters and Robert H. Waterman Jr. has been the No. 1 nonfiction bestseller for 14 consecutive weeks. The millionth copy of the book rolled off the presses last month, less than a year after its November 1982 publication. That milestone, claims the publisher, made Excellence the second-fastest-selling nonfiction hardcover book in U.S. history, topped only by Alex Haley's Roots...
...fast track. It is Topic A in seminars, skull sessions and water-cooler chitchat. Excellence themes have suddenly turned up in the advertising campaigns of businesses as diverse as the U.S. Postal Service and Bloomingdale's, the chic department-store chain. On the lecture circuit, Peters and Waterman each command up to $15,000 an appearance...
...Search of Excellence grew out of research begun in 1978 by Peters and Waterman for McKinsey & Co., a New York City-based management-consulting firm. After studying 43 model U.S. companies, the authors found that among other things, excellent firms stay close to their customers, encourage innovative ideas from rank-and-file employees, and experiment constantly to improve their products and services. Notes Waterman: "Our book was saying, 'Look, America, you're not so bad after all. Indeed, you've got some companies that are doing just great.' People were anxious to hear that...
...Search of Excellence, Peters and Waterman...