Word: waterman
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Dates: during 1980-1989
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...Search of Excellence, Peters and Waterman...
...Search of Excellence, Peters and Waterman...
Peters, an alumnus of the New York management consulting firm of McKinsey & Co. who runs his own consulting firm in California, and Waterman, now a director of McKinsey, have themselves done an excellent job of putting forth what the book's subtitle calls "Lessons from America's Best-Run Companies." The authors draw their teachings from 42 model U.S. companies that their research team began studying in July...
...else, a spirit of "do it, fix it, try it." They insist on top quality in their products. They solicit their employees' ideas and "treat them like adults," allowing talented people "long tethers" for experimenting. To uncover these characteristics, the authors spent considerable time at each company. Said Waterman: "We didn't talk just to top management. We talked with ex-employees and people down the line...
...best companies get that way? In almost every case, say the authors, "a strong leader (or two) seemed to have had a lot to do with making the company excellent in the first place." The great leaders leave a legacy that their successors must protect. Peters and Waterman conclude that "the real role of the chief executive is to manage the values of the organization." The authors draw heavily upon Social Scientist Ernest Becker, who pointed out (in the 1970s) the essential "dualism" of people: to want both to be part of a team and be recognized individually. The best...