Word: watermans
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...best-managed American companies do just that, in their meetings, paperwork, memos and lines of communication, say Co-Authors Thomas J. Peters and Robert H. Waterman Jr. in their book to be published this month by Harper & Row (360 pages; $19.95). Among those companies: United Technologies and Procter & Gamble, both of which have banned memos longer than a page...
Peters, an alumnus of the New York management consulting firm of McKinsey & Co. who runs his own consulting firm in California, and Waterman, now a director of McKinsey, have themselves done an excellent job of putting forth what the book's subtitle calls "Lessons from America's Best-Run Companies." The authors draw their teachings from 42 model U.S. companies that their research team began studying in July...
...else, a spirit of "do it, fix it, try it." They insist on top quality in their products. They solicit their employees' ideas and "treat them like adults," allowing talented people "long tethers" for experimenting. To uncover these characteristics, the authors spent considerable time at each company. Said Waterman: "We didn't talk just to top management. We talked with ex-employees and people down the line...
...reads: PLEASE DON'T ASK FOR CREDIT. Next door, Gary Fricke says his furniture store lost money last year, and business this year is off another 50%. Mike Riemenschneider, who bought the town's Jack and Jill Supermarket in 1979, has watched sales droop 15%. Says Vernon Waterman of the farm-implement business he runs with his wife Margaret: "I'm surviving on service, but losing money every day. I'm barely in business, and it won't get any better until corn and soybean prices get better...
...success stories that inspired the flood of capital are legion and legendary. France's Baron Marcel Bich, for example, bought the Waterman Pen Corp. in 1958 for $2.5 million and built it into the flourishing Bic Pen Corp. with annual sales of $200 million...