Word: welch
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Dates: during 2000-2009
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...spokesperson for Welch did not comment on the situation...
...While the first "revolution" of GE under Welch's watch was characterized by a slice-and-dice philosophy, subsequent phases have focused on growth of both informality and of quality control...
...Welch's most significant contributions to GE's culture is his concept of "boundarylessness." After the layoffs, Welch cleared out the underbrush in his remaining businesses by streamlining and de-bureaucratizing them. He reduced to five the layers of management that exist between the factory floor and his office at 30 Rockefeller Plaza in New York...
...Welch has also transformed GE into a higher quality organization through his thorough implementation of Six Sigma. An overarching business improvement strategy that originated at Motorola in the 1980s, Six Sigma is a quality control initiative that aims to increase product quality. To achieve a six sigma level of quality, a process must produce no more than 3.4 defects per million parts...
...Welch has moved Six Sigma beyond internally focused quality control in manufacturing to customer service...