Word: wiersema
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Dates: during 2000-2009
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...electronics store knows the truth. In many cases, the customer comes dead last. A company like Toys "R" Us may blame Wal-Mart for destroying its core toy business, but "[nobody's] customers just walk away; they will put up with a lot of stuff," says business strategist Fred Wiersema. "By the time they switch, they are really...
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