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Muna Farah (Nisreen Faour), the Palestian single mother who moves with her son from the West Bank to Illinois in the new film Amreeka, is painfully unprepared for the world outside the West Bank. When the customs agent at Chicago airport immigration asks for her occupation, she answers "Yes" with...
Amreeka (Arabic for "America"), written and directed by Cherien Dabis, is as good-hearted as Muna, although thankfully not so naive. Dabis, who worked for several seasons on The L Word, is the first member of her Palestinian/Jordanian family to be born in the United States, and she focuses the...
Actually, airlines break their own policies all the time. Indeed, one of the few redeeming features of dealing with airlines is that, if you're persistent and persuasive enough, you can usually find a representative willing to find you a seat on that sold-out flight, waive a change fee...
At least, that's the way it used to be. The major carriers have, quietly, made it steadily more difficult to air your complaints to a live human being. "The airlines don't want to talk to their customers," says John Tschohl, a consultant to businesses on customer service. American...