Word: zagat
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...fares from New York City to Orlando, for instance, ranging from $70 to $199. On Delta, by comparison, there are 41 fares between the two cities ranging from $70 to $584. Result: after just one year of operation, JetBlue debuted as No. 2 on the Zagat 2001 customer-satisfaction survey (bested only by Midwest Express). That satisfaction has JetBlue en route to tripling revenue to $300 million and passenger rolls to 3 million this year...
...want to do it right, you need to buy a book. So, during my first week, I did what came naturally—I studied. I skimmed The 48 Laws of Power by Robert Greene to figure out how to win the rat race. I perused the Zagat guide to discover where, in the nation’s most competitive restaurant market, I could (and should) eat. The New York Times introduced me to the city’s free offerings: the free movies in Bryant Park, the Summerstage concerts in Central Park, the book readings, the poetry slams...
...backlash against the sounds of "scene dining" may be under way. In Zagat Surveys of diners in Boston; St. Louis, Mo.; on Long Island, N.Y.; and in New Jersey, noise is the No. 1 complaint. (In New York City, where subways and traffic are background music, noise is relative, and it is No. 2 on the complaint list, behind bad service.) Annoyed critics have started ranking noise levels in reviews, and it isn't uncommon to read blistering acoustics-based pans. "I was prepared for loud but not for the level I had to deal with," wrote a foodie...
...many restaurateurs, silence isn't golden: they flaunt a boisterous atmosphere so that diners will think they're in a happening eatery. "In a lot of places, high noise levels are built in," says Tim Zagat, publisher of the dining guides. "It's part of the shtick." Reed Goldstein, manager of an Angelo & Maxie's steak house, is quite happy that his restaurant is known as one of New York's noisiest. "As the night goes on, it gets louder," he says. "We turn up the music. We don't get a lot of complaints. It's a happy feeling...
...bunch, Tellme has the best selection of services--including local taxi hot lines and timely traffic reports--but that's not saying much. Its partnerships with CNN (which is owned by Time Warner, this magazine's parent company), the Wall Street Journal and Zagat are a plus, but the site needs better customization and more depth. Voice portals could someday evolve into convenient, one-stop info depots. But they've got a long...