Word: zenger
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Dates: during 1980-1989
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...This is not another [John Peter] Zenger case," Murphy said, referring to the famous case that helped define a free press. "It's a case where two students had a responsibility and the advisor didn't feel they carried it out. It's not more grandiose than that. They were not disciplined beyond that. That would be overkill," Murphy said...
...Zenger-Miller, a Menlo Park, Calif., consulting firm, has sold shop-floor training programs to 250 companies since 1977, including such firms as American Can Co., Honeywell and FMC Corp. Its 15-week courses include role playing and studying videotapes of typical contacts between bosses and workers...
Fairchild Republic is now sending 93 supervisors from the plant through the Zenger-Miller course, which meets for one three-hour session every other week. Participants memorize guidelines like "Calmly describe the employee's behavior which concerns you," and "Express supportend, reassurance...